How We Protect Your Information
We endeavour to protect the information you provide and have various security procedures in place. We store the information provided to us on our secure servers where it can only be read by authorized personnel. Any payment transactions are encrypted using Secure Socket Layer (SSL) technology. This protects your data while being sent over the internet from being intercepted and misused by third parties.
We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is www.directsealantsltd.co.uk. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorized traffic to the servers and the actual servers are located in a secure location, which can only be accessed by authorized personnel.
Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We also recommend that you avoid using the same password for different online accounts.
When Providing the Goods to the Buyer, the Seller may gain access to and/or acquire the ability to transfer Store or Process personal data of employees of the Buyer.
The Parties agree that where such processing of personal data takes place, the Buyer shall be ‘data controller’ and the Seller shall be the ‘data processor’ as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.
To avoid doubt, ‘Personal Data’, ‘Processing’, ‘Data Controller’, ‘Data Processor’ and ‘Data Subject’ shall have the same meaning as in the GDPR.
The Seller shall only process Personal Data to the extent reasonably required to enable it to provide the Goods as mentioned in these terms and conditions or as requested by and agreed with the Buyer, shall not retain any Personal Data longer than necessary for the Processing and refrain from processing any Personal Data for its own or for any third party’s purposes.
The Seller shall not disclose Personal Data to any third parties other than employees, directors, agents, subcontractors or advisors on a strict ‘need-to-know’ basis and any under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.
The Seller shall implement and maintain technical and organisational security measures as are required to Protect Personal Data Processed by the Seller on behalf of the buyer.
For any enquiries or complaints regarding data privacy, you can contact at the following email address: Sales@directsealants.com
Circumstances beyond control or either Party
Neither party shall be liable for any failure or delay in Performing their obligations where such failure or delay results from the cause that is beyond the reasonble control of that Party. such as causes include, but are not limited to: Power failure, Internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, government action or any other event that is beyond the control of the party in question.
Sale of Business
Links from this Site to Other Sites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Updating Your Details
If any of the information that you have provided to us changes, (e.g. your email address, home address, name, contact number or payment details) please update your details in My Account.
How to Contact Direct Sealants Ltd
Making a Complaint
If you wish to make a complaint about the way that we handle your personal data, you may contact the Information Commissioner’s Office through their website http://www.ico.org.uk.
Direct Sealants Ltd for the most part uses a reliable courier Interlink Express to ensure all our products are delivered in a quick, smooth and safe manor.
Delivery times may vary for each product however you will be notified after purchase if the product has a long lead time. Generally if your order is placed before 12am you may get your purchase within 2-3 days, however any later than 12am may be an extra days delivery time.
We ensure all packages arrive in a good quality and any loses must be reported as soon as possible, so we can chase the courier and allow a replacement.
Please note that some deliveries may come direct from the supplier company therefore delivery times and couriers may change.
Direct Sealants Ltd does not take liability for ensuring our drivers adhere to additional comments the buyer adds when purchasing, however we do take note and try to ensure they are adhered too.
Direct Sealants does not take liability for goods not being delivered in time for the buyers scheduled work dates. The buyer should contact us at 01268 728444 to ensure the goods will be delivered in time.
Direct Sealants does not offer a free return policy, once goods have been returned to our address we can issue a full refund of the amount paid to us.
Ireland and Off Shore Scotland
Deliveries to Ireland and Off Shore Scotland may take up too 5 days. If the recipient isn’t in to receive the goods on date of delivery, you may collect from your local depot or pay an additional £35.00 for redelivery.
Texts Relating to Delivery
If you provide us with your mobile number, we may text you to update you on the progress of your delivery.
This service is provided through our carrier Interlink Express. You therefore agree, when providing your mobile number, that we can provide Interlink Express with your number solely for the purpose of these updates. We will not charge you for these texts, although your network may charge you to receive these texts.
21 Day Money Back Guarantee and Cancellations
If you are unhappy with the products we will replace or refund them only if you apply within 21 days from your order. We will not accept used or self damaged goods. We will collect free of charge using our courier Interlink Express, inspect the goods and come back to you with a statement which will inform you whether or not you are subject to the money back or replacement guarantee. To apply please email firstname.lastname@example.org with a full statement and information on the problem with our product and your preferred service.
If you need to cancel an order it must take place before 5pm on the day you ordered. As all products will be sent out at 5pm with no cancellation option available. The funds may take up to 7 days to enter back into your account.